Privacy Policy

At Karelia Global S.L., we take the privacy of your personal data very seriously. In compliance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and guarantee of digital rights (LOPD-GDD), we hereby explain how we process your personal information.

1. Data Controller

Who is responsible for processing your data?

Company name: Karelia Global S.L.
Tax ID: B24978850C
Registered address: C/ Roda de Isábena n.º 1, Esc. 2, 1º B, 50010 Zaragoza, Spain
Email: [email protected]
Telephone: +34 641 90 07 40
Website: www.kareliartesacra.com

2. Purpose of Processing

For what purpose do we process your personal data?

At Karelia Global S.L., we process the information provided by users for the following purposes:

• Order management: To process, ship and invoice the products purchased through the website.
• Customer service: To respond to enquiries, questions or complaints sent through our contact forms, email or telephone.
• Commercial communications (newsletter): If you expressly consent, we will send you information about news, offers and promotions related to our products.
• Returns management: To process exchanges, incidents or returns in accordance with our Terms and Conditions of Purchase.

3. Legal Basis

What is the legal basis for processing your data?

Your data is processed on the basis of the following legal grounds:

• Performance of a contract: For the management of product purchases and shipping.
• Consent of the data subject: To respond to enquiries submitted through the contact form or to send commercial communications.
• Legal obligation: To comply with tax, accounting and administrative obligations.

4. Data Retention

How long will we keep your data?

• Customer data: It will be kept for the duration of the commercial relationship and, thereafter, for the legally required periods in order to deal with any potential liabilities.
• Subscriber or contact data: It will be kept until the user requests its deletion or withdraws consent.

5. Recipients

To whom will your data be disclosed?

In order to provide our services, your data may be disclosed to:

• Transport and logistics companies: To deliver orders.
• Banks and payment gateways: To manage payments.
• Tax and accounting advisers: To comply with tax obligations.
• IT service providers: Such as hosting services or email marketing platforms, acting as data processors and located within the European Economic Area or covered by appropriate safeguards.

Your data will not be disclosed to other third parties unless required by law.

6. User Rights

What rights do you have when you provide us with your data?

Any user has the right to obtain confirmation as to whether or not Karelia Global S.L. is processing personal data concerning them.

Data subjects have the right to:

• Access their personal data.
• Request rectification of inaccurate data.
• Request erasure when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
• Request restriction of processing.
• Object to the processing.
• Request data portability.

To exercise these rights, the user may send a written communication to the registered address of Karelia Global S.L. or to the email address [email protected], attaching a copy of their ID card or equivalent identification document.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (www.aepd.es) if you believe that the processing of your personal data does not comply with the applicable regulations.

7. Data Security

Karelia Global S.L. undertakes to comply with its obligation of secrecy regarding personal data and its duty to keep such data secure, and will adopt the necessary measures to prevent its alteration, loss, unauthorised processing or access, taking into account the state of the art at all times.